Privacy Policy
How we handle your personal information.
Last updated: 25 July 2026
Who we are
Oakspire Developments Limited (“we”, “us”, “our”) is the data controller for the personal information described in this policy.
Oakspire Developments Limited
Registered in England and Wales, company number 16409729
Registered office: 30-34 North Street, Hailsham, BN27 1DW
Trading address: 77 Sedlescombe Gardens, St Leonards-on-Sea, TN38 0YT
Email: info@oakspire.co.uk
Telephone: 07455 016 557
What information we collect
When you contact us or request a survey: your name, email address, telephone number, the address of the property the work relates to, and the details you give us about the work you want done.
When you pay us online: we use Stripe to process card payments. Your card details are entered directly into Stripe’s systems and we never see or store your full card number. We receive confirmation of payment, the last four digits of the card, and the billing name and address.
When you use this website: basic technical information such as your IP address, browser type and the pages you visit. Details of the cookies we use are set out in our Cookie Policy.
When we carry out work for you: records of the work, correspondence, photographs of the work in progress and on completion, invoices and payment records.
Why we use it, and our legal basis
| What we use it for | Legal basis |
|---|---|
| Replying to your enquiry and arranging a survey | Legitimate interests |
| Preparing a quotation and carrying out agreed work | Performance of a contract |
| Taking and recording payment | Performance of a contract |
| Keeping accounting and tax records | Legal obligation |
| Dealing with a complaint, insurance matter or dispute | Legitimate interests, and where relevant legal obligation |
| Sending you marketing emails | Consent, which you can withdraw at any time |
| Using photographs of completed work on this website | Consent. We ask before using photographs of any property, and we never publish an address or a customer’s full name |
Who we share it with
We share personal information only with organisations that help us run the business:
- Stripe Payments Europe, Ltd. for card payment processing
- our website hosting provider
- our email provider
- our accountant, for bookkeeping and tax
- suppliers and subcontractors, where they need the property address to deliver materials or carry out part of the work
- our insurers and, if necessary, our legal advisers
We do not sell your personal information, and we do not share it for anyone else’s marketing.
Some of these providers may process information outside the UK. Where they do, we rely on the UK Government’s adequacy regulations or on the International Data Transfer Agreement or Addendum approved by the Information Commissioner.
How long we keep it
- Enquiries that do not lead to work: 12 months, then deleted.
- Quotations that are not accepted: 12 months, then deleted.
- Records of work we have carried out, including invoices: 6 years after the work is completed. This is because of our tax obligations and because claims relating to building work can be brought against us for several years.
- Photographs of completed work: for as long as we use them, and we remove them on request.
- Marketing consents: until you withdraw them.
Your rights
Under the UK General Data Protection Regulation you have the right to:
- ask for a copy of the personal information we hold about you
- ask us to correct information that is wrong
- ask us to delete information, where we have no continuing reason to keep it
- ask us to restrict how we use it
- object to us using it on the basis of legitimate interests
- ask us to transfer it to you or to someone else in a machine-readable format, where we hold it on the basis of consent or contract
- withdraw consent at any time, where consent is the basis we rely on
To exercise any of these rights, email info@oakspire.co.uk. We will respond within one month.
Automated decisions
We do not make any decisions about you by automated means, and we do not carry out profiling.
Children
Our services are aimed at property owners and we do not knowingly collect information about anyone under 18.
Complaining to the regulator
If you are unhappy with how we have handled your personal information, please tell us first so that we can put it right. You also have the right to complain to the Information Commissioner’s Office at any time:
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Telephone: 0303 123 1113
ico.org.uk
Changes to this policy
If we change this policy we will update the date at the top of this page.
